FAQ

💬 Frequently Asked Questions

Porsha B Kollection ft. So Girlalala Series

Welcome to the glam zone, girl. Below are answers to the most common questions we get from our PBK babes. If you don’t see what you need, hit us up—we’re always here to help.

BRACELET FAQ

Q: Can I get a refund if I change my mind?
A: Nope, girl. All bracelet sales are final. We don’t do refunds—but we do repairs within 30 days of purchase.

Q: What if my bracelet breaks or needs fixing?
A: We got you. Just contact us within 30 days and we’ll repair it for free. After that, it’s a wrap.

Q: How long does it take to make my bracelet?
A: Once we receive payment and all your info, your bracelet will be completed in 2–4 business days.

Q: Will I get a confirmation?
A: Yes! You’ll receive a confirmation email within 24 hours of purchase to confirm your bracelet details.

Q: Can I add custom pieces to my bracelet?
A: Yes, but we have limits, babe. A picture (for a fee), initials and a optional pop of color may be added to your bracelet. 

MINI BAG FAQ

Q: When will my pre-order arrive?
A: Pre-orders can take up to 2 weeks to ship. Good things take time, girl.

Q: Can I take my bag apart and re-style it?
A: We don’t recommend it. PBK bags are junked with love—once taken apart, we won’t reassemble them.

Q: Will my bag look exactly like the photo?
A: Minor charm changes may happen, but the overall theme and vibe will stay true to what you ordered.

Q: Can I get a refund if I don’t like it?
A: No refunds, babe. Each bag is handmade and one-of-a-kind.

ORDER & PICKUP FAQ

Q: When can I pick up my order?
A: Local pickups are available Mondays and Wednesdays only. Need a different day? Contact us—we may be able to accommodate.

Q: What happens if I don’t pick up my order on time?
A: Orders must be picked up within 24–48 hours. After that, a $3/day storage fee applies. After 10 business days, your order goes back in stock and the storage fee will be deducted from any refund (if applicable). Weekends count too, girl.

Q: Do you offer shipping?
A: Yes! We offer 2-day priority shipping on all orders.

GENERAL FAQ

Q: Are your products handmade?
A: Absolutely. Every bracelet and bag is handmade with top-quality materials, bold energy, and girly tingz.

Q: Do you offer custom orders?
A: Occasionally! Follow us on IG or subscribe to our email list for custom drop announcements.

Q: How do I contact you?
A: Slide into our DMs on Instagram or email us at porshabkollection@gmail.com. We respond within 24–48 hours.

Have a question that's not listed? Send us an email.